ERP System for Retail Industry


Objective


To increase the overall customer retention rate of the business. As the data was maintained manually previously, there was contradictory and repetitive data.

Thus, another major objective of the client was to eliminate the possibilities of contradictory data.

Problem


Uninformed departments are not able to address the customer needs efficiently. Lack of coordination between departments usually occurs due to missing or outdated information.

It is a well known fact that if the customer queries are not attended to in a timely and satisfactory manner, the customer retention rate is bound to decrease.

Impact


The ERP system made it possible for the employees as well as top management people to have access to real time data of all the departments.

Thus, the employees could take an informed decision and provide services to customers according to that. Moreover, with availability of information in a timely manner, the staff was able to address consumer complaints faster.

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