Welcome back to our sixth blog of the hyperlocal business delivery model service. Did you know that this blog is specially designed for YOU? Yes, you, the entrepreneurs aiming to bring the disruption in the hyperlocal delivery market. Wondering how? Well, because the list of top features of hyperlocal delivery apps covered in this article will help you land into your users' permanent memory space.
Hyperlocal delivery application's features have everything to do with your audience. Customer's ease, convenience, and interaction is all that matters in any on-demand application development.
Did I go too far before introducing myself? Sorry! Hi, I am Sanjay Kidecha, CMO at Kody Technolab. I am here to help start-uppers, and existing entrepreneurs build their dream application using our recipe. This year, 2021, I plan to introduce my clients to the hyperlocal delivery model concepts.
And therefore, I have curated a hyperlocal delivery business model series. I assume that you have gone through the basic concept and have an understanding of the hyperlocal delivery business model; if not, you can refer to the index of the series.
6. Must Have & Advance Features For Hyperlocal Delivery App Startup
Interesting series, isn't it? Our power-pact team at Kody Technolab specializes in developing on-demand apps and hyperlocal delivery apps of any kind. The key features of the hyperlocal delivery app that we integrate into the application are based on the following three possibilities.
1. It will help clients who want to launch an application with the most basic features.
2. It will also help clients who want to launch an application with the most basic and some of the advanced features.
3. It will be the BINGO guide for the clients who wish to develop a full-fledged mobile application with all the must-have and should-have features.
Let's gather some basic understanding of the screens a hyper-local delivery app development is going to have.
In simple words, a hyperlocal marketplace model connects the audience with the local vendor (one who is located in the geographical proximity of the users). Meaning, the audience can explore the items available at their nearest registered store and place their orders. Based on the adopted hyperlocal delivery business model adopted by the app-owner, the platform either delivers the products at the doorstep. Or, the customer could go to the store-pickup option.
Whichever the working model is, we are clear that there would be four screens in total in an on-demand hyperlocal delivery app. First, the admin screen, second, the vendor screen, third, the customer screen, and last the delivery executive screen.
Each of these screens has a role to play in enhancing the application's popularity. The customer's screen helps you gain engagement with them, while the delivery executive and vendor screen will help you win their trust. Hence, you have to equally emphasize all the screens before you go for wireframing and prototyping of your application.
You can discuss your project details with your prospective on-demand delivery app development company before you decide what to include.
I will also only explain the new & advanced on-demand hyperlocal delivery app features in detail because the rest are pretty general and understandable.
To begin with,
Ahh! Here comes the designing of features for the golden egg, I mean the screen from where you will be making your revenue.
A customer (I may refer to them as user or audience interchangeably) will register with the app using their email address/phone numbers or social media logins. However, make sure that the onboarding process remains hassle-free.
Help them in case they have already registered but have forgotten their passwords. Allow the users to reset or change the password as per the requirement.
Users should be able to set up their profile by filling up address details and contact information. Allow them to add a new address or change the existing one, respectively.
Users can browse through the stores and choose a vendor for their service.
Users can search for an item by entering a brand name, category, or any other subcategory.
Users should be able to filter out stores and products based on their choices.
Show them a list of categories like food, grocery, medicine, services, send a package, etc., for their easy access.
Allow the user to see various details about the product they wish to buy from the store.
Users can add items to the cart. Allow them to add multiple items, coupon codes, or have access to discounts and offers.
Let the user have an effortless checkout experience. Show them the breakdown of various charges and discounts.
Integrate payment gateways into the app and allow the audience to make payments swiftly.
Users can also send packages/deliveries from one location to another using the app. If they go for this option, allow them to enter shipment details including, name, number, address, location, etc.
Users can view the list of orders they have placed using the application. Allow them to filter out the order list based on months and years.
Users can access the reward points they have earned by making the purchase.
A user can chat with the vendor or delivery executive to discuss their order status.
A user can cancel an order within the timeframe decided by the vendor.
A user can track orders in real-time.
Users can leave feedback for the store as well as the delivery executive after they have received the product.
A user can give a tip to the delivery executive as a token of appreciation.
Users can earn reward points for referring the application to their family/friends.
A user can go for a subscription to the product/services. However, they can update the services as and when required.
Allow users to create an in-app wallet for their easy purchase of products.
Users can schedule delivery as per their convenient time.
Users can order from multiple stores from a single checkout process.
A vendor screen comprises a lot of integral features. The vendor screen may get sub-divided into store operator and store assistant. The vendor is responsible for handing the products catalog, orders, and customers' requests.
A vendor can sign up for the platform using the email address/social media login or phone number.
A vendor should set up a profile by incorporating the store name, store details, contact number, and address.
A vendor can decide the category in which they want their store to be listed.
A vendor can add various store managers and store operators' profiles, giving them various rights and permissions.
There are various other store details that a vendor can add over the profile like store opening & closing hours, pick up location, etc.
A vendor can see the dashboard where s/he can have access to various information like the total number of users, total sales, product cancellation, payment received.
A vendor can manage the content of the push notifications.
A vendor can add or manage the product list, including the product description, icons, quantity, weight of the product, country of origin, price, brands, and manufacturing batch numbers.
A vendor can add/manage variants of products with different image and price tags and upload bulk products in the system using CSV.
A vendor can accept/reject the order received and send the notification accordingly.
A vendor can promote an item, or release product offers on the page. (There are many variants of working with product offers and promotion feature for which you may connect with us)
A vendor can chat or call with the customer as per the requirement.
A vendor can edit the order in case a product is not available in the store and replace it with another product.
A vendor can fetch the shipping location.
Get in touch with me to have an in-depth idea about the implementation of vendor screen features (Our secret recipe!).
Delivery executive screen:
A delivery executive plays an important role in deciding the success of the hyperlocal app. Their role is to deliver the products to the customers in the shortest possible time frame. However, they can achieve this time-based delivery promise only if they have seamless access to the customer's address and navigation.
The delivery executive on-boards the platform after signing up the app using email/phone number.
The delivery executive should be allowed to set up his/her profile, including vehicle details, license number, citizenship proof, profile picture, and more.
The delivery executive can add his/her banking details of receiving the payments.
The delivery executive can set/reset the password as and when required.
A delivery executive can view the history of orders and payments received.
The delivery executive can accept/reject orders as per the time slots.
A delivery executive can view multiple orders and deliver them at various locations.
Same way, a delivery executive can pick up products from multiple stores located in proximity.
The delivery executive can use map navigation to reach the exact location of the customers.
The delivery executive can also call or chat with the customer in case of any emergency related to the order.
The delivery executive can view the list of active orders.
The delivery executive can view the reviews and ratings received from the customers.
I would repeat again that there is more to the implementation that you can add as you proceed with the app development.
Admin can view all the financial transactions done within the app;
Admin manages the delivery executives while keeping track of their daily activities, total revenue, wages, etc.
Admin can see the list of all the registered users, vendors, and delivery executives;
Admin is responsible for approving & managing vendors & Delivery Associates.
Admin can manage the product filters by area, city, distance, and state.
Admin should be able to manage the multiple shipments and zip code delivery.
Admin needs to manage the orders placed by the audience.
Admin can view the reviews & feedback received from the customers.
Admin holds the authority to handle the state master, city master, and state master (You would definitely wish to connect with me to know more about this. Also, some of the rights are limited to super admin only).
Admin can manage the commission of the delivery boys.
Admin has the right to create new users and assign them specific roles and permissions.
Admin can set the commission of the independent vendors.
Admin can set/edit the delivery charges.
Admin should be able to manage the sub-admins.
Admin can view the offers and discounts available at the various vendors and admin can also create global level discounts.
Admin has complete control over the CMS pages.
Admin can view the sales reports of various categories of vendors.
Admin can view the reviews and ratings of delivery executives & vendors.
Well, these are the essential features of hyperlocal delivery apps, admin screen.
However, you might have a few questions about the implementation of features, for which you may always contact my team or me.
I hope this list of features makes things pretty clear to you. However, every implementation is possible when you choose the best tech stack for hyperlocal delivery app development. For which, we might be a good help.
You can talk to our experts who would love to help you in deciding the features and the entire project commercials.
Here it is not the end of the series; we have just shared the entire hyperlocal app development process's crux. We will continue the series and guide you through the entire process, from the right tech stack for a hyperlocal delivery app development to the final cost of development. Hence, be on the line. We are coming up with the next topic in just a few days.
If you have any questions or want to know the nitty-gritty details of the features, contact us. I know that hyperlocal applications hold a magnificent future, and I am happy to help you. See ya on the other side.