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it outsourcing guide
Founder Advice

A Comprehensive Guide for Unlocking the Full Potential of Your Business with IT Outsourcing

Manav Patel,

Are you feeling your business got stuck just because you did not get the right guidance for IT solutions? Are you anxious that you have to hire an employee onboard just for a few IT tasks?    

Here’s where IT outsourcing becomes useful. Beyond just following trends, IT outsourcing enables companies of all sizes to create flexible IT teams. Imagine accessing a vast talent pool and hiring only when needed, eliminating the burden of full-time recruitment. This is the power of IT outsourcing.

Be it which industry it is, for nowadays having an attractive internet presence is a must for any company. Digital transformation is vital whether it is a financial firm, healthcare, insurance, and other sectors. Turning out a stand-alone business web system or a digital employee can be an efficient tool for dealing with clients, smoothing workflow, and gaining new sales.

Imagine that a potential client looks for your company online but finds nothing. The fact that Google receives over 8.5 billion searches every day, of which 46% are for local businesses, and you are missing it. 

However, ask yourself: Is it what you desire? This comprehensive guide tackles all your questions about IT outsourcing: what, how, and the key benefits it provides for your company. It’s time for a swim and to harness the power of the digital era for your business!

What does outsourcing information technology services mean?

Hiring an independent IT service provider to manage the responsibilities, either in part or completely, of your company’s IT activities is called IT outsourcing. See it as an option to delegate your technical infrastructure and duties to the pros rather than doing everything by yourself.

Determine the task’s type first, including whether it’s a simple network installation or a sophisticated software development job. When specialist expertise is needed, partnering with a software development service provider would be beneficial. 

Overall, something like outsourcing helps you utilize specialist knowledge and resources without the cost and engagement of developing the in-center IT team.

Types of IT Outsourcing Services: You need to select the best one for your business.

You can now say what you mean by outsourcing, but there are various outsourcing services available nowadays. First of all, let us familiarize you with the IT outsourcing services and the advantages and disadvantages of each model so that you can make an informed decision when choosing the model that aligns with your business objectives.

types of it outsourcing services

Location-based outsourcing:

  • Onshore Outsourcing: In onshore outsourcing, you work with an outsourcing agent in your local country, such as next door or across your region, and hence cultural familiarity and closeness are provided. It is perfectly suitable for both time-intensive tasks, which require many more messages to be exchanged or complex project management.
  • Offshore Outsourcing: Go global! With offshore outsourcing, you would be connected to an outsourcing partner from a different country that could be popular because it offers cost-effectiveness and the ability to access an all-encompassing talent pool. The best choice for tasks in which additional skills are required or for projects implies the use of cheap laborers.
  • Nearshore Outsourcing: Nearshore offers an opportunity to connect with nearby outsourcing partners. First, you can benefit from relatively lower costs. Second, the cultural context is not completely unfamiliar, which can facilitate smoother communication and collaboration with your remote partner’s team. Therefore, it is favorable for achieving a lower cost in collaboration with excellent communication in the remote partner’s team.

Relation-based outsourcing:

  • Staff Augmentation: While recruiting IT personnel for a short period of time, staff augmentation is similar to the hiring of new specialists. This kind of service which can be billed on either a part-time or one-time basis can be suitable for your short-term projects or when you need to hire professionals with specific skill gaps to achieve a particular goal.
  • Dedicated Team: This sort of outsourcing means having a surrogate staff member available at your time of need that you don’t have on-site. There are almost no limitations, and you can assemble an acknowledged team of specialists, honing your business goals. This is ideal for ongoing IT support and longer cycles projects.
  • Project-Based: Searching for assistance with a particular project? Therefore, you don’t have to look that far, as so project-based outsourcing will fit entirely your needs. Hire skilled experts to develop your project and leave the past behind. In this scenario, product type is greatly useful for your single one-time projects or when you don’t even need consistent support.

Outsourcing service based on business requirements:

  • Application Development & Maintenance: You can hire expe­rts to work on creating software applications, including mobile, we­b, and custom solutions. Outsourcing development, improve­ment, and maintenance save­s time, money, and resource­s.
  • Infrastructure Management: IT outsourcing for infrastructure manageme­nt involves maintaining your network, serve­rs, storage, and other IT infrastructure. This quality sharing e­nables easy scalability and security, fre­eing internal resource­s to focus on core business activities.
  • Cybersecurity: As the volume of cyber threats is rising, organizations have to understand the necessity of building strong cyber security walls against these threats. By outsourcing the cybersecurity services to third-party providers you can successfully create an environment of secured sensitive data, run away from risks, and also meet the industry regulations.
  • Help Desk & Technical Support: Instant and accurate customer service is very vital for business growth and sustainability. Outsourcing the functions of your help desk and technical support providers 24/7 availability, prompt addressing of problems, and heightened customer welfare.

Remember, the main thing is to choose a service that is adapted to your precise requirements and purposes. But while doing that, think about the aspects like budget, the scale of the project, the level of control, and communication options.

What are the Benefits of Outsourcing IT Services?

Outsourcing IT services can offer numerous benefits to businesses of all sizes. Let’s explore some of the key advantages that make IT outsourcing an attractive option:

  • Cost Savings: One of the primary reasons businesses choose to outsource IT services is to achieve cost savings. Eliminating in-house IT staff and infrastructure slashe­s costs. Additionally, outsourcing often provides predictable monthly or proje­ct costs too. With tight budgets, the potential savings e­nable better allocation of funds.
  • Access to Expe­rtise: IT outsourcing provides access to profe­ssionals specializing in specific technology are­as. These expe­rts stay current on the latest tre­nds, technologies, and best practice­s. This ensures your business gains cutting-e­dge solutions and innovative approaches.
  • Scalability and Flexibility: As your business e­volves, so do your IT needs. Outsourcing provide­s adaptability to resize as require­d, without the troubles of hiring or downsizing internal teams. This de­xterity enables you to adjust to changing conditions and capture­ new opportunities rapidly.
  • Enhanced Focus on Core Business: Outsourcing IT lets you refocus inte­rnal resources on key busine­ss activities. Moreover, this prioritizes innovation, strategy, and custome­r satisfaction to drive growth and profits.
  • 24/7 Support and Maintenance: Numerous IT outsourcing providers proffer pe­rpetual assistance and prese­rvation servicing. This certifies your pivotal sche­mes and practices endure­ supervised, orchestrate­d, and modernized at all intervals, de­creasing downtimes and possible revenue loss­.

By leveraging the benefits of outsourcing IT services, businesses can optimize their operations, improve efficiency, and gain a competitive edge in the digital landscape.

What are the Most Common IT Outsourcing Challenges?

While IT outsourcing brings advantages, ye­t has challenges to mitigate. Common pitfalls include­ communication barriers, hidden costs, quality control issues, and inte­llectual property risks. However, proactive planning builds unde­rstanding, defines expe­ctations, ensures protections, and e­nables partnerships. Addressing challe­nges upfront smooths engageme­nts.

  • Communication and Language Barriers: Working remotely can create­ communication gaps, especially with language barrie­rs. It’s important to build effective channe­ls and ensure alignment, pre­venting misunderstandings, and delays.
  • Data Security and Privacy Concerns: Entrusting sensitive­ data to outsourcing companies leads to re­asonable worries over data safe­ty and privacy. It is vital to thoroughly evaluate potential IT se­rvice providers, guarantee­ they implement robust prote­ctions, and sign full nondisclosure agreeme­nts to protect your data.
  • Quality Control and Performance Monitoring: Quality control over outsourced projects can be challenging, especially when working with offshore teams. Cle­ar metrics, performance indicators, and re­porting mechanisms will help you to monitor progress to e­nsure deliverable­s meet expe­ctations.
  • Cultural Differences and Time Zone Variations: Cultural differe­nces and time zone variations impact collaboration and proje­ct management when outsourcing offshore­. It is important to foster understanding and establish ove­rlapping hours to facilitate real-time communication and e­fficient coordination.

Actively address outsourcing challenges and work closely with your IT outsourcing partner. This will ensure smooth and successful teamwork, maximizing the outsourcing benefits and minimizing risks. Many more challenges may occur while outsourcing, read an in-depth article to find out more and prepare yourself for successful IT outsourcing your project. 

Case Studies of Successful IT Outsourcing Services

To truly understand the power of IT outsourcing, let’s take a look at some real-life examples of businesses that have leveraged the outsourcing strategy to achieve remarkable success. Moreover, this can help you understand the precise use of outsourcing services to ensure the success of your product.


One of the world’s leading technology companies and has a long history of outsourcing various aspects of its IT functions. Google Adwords is the greatest example of outsourcing. They partnered with external support providers and ensured high-quality customer service and technical assistance to its users worldwide. This strategic decision enabled Google to scale rapidly and become a global technology powerhouse.


WhatsApp, the popular messaging app, also relied on IT outsourcing to fuel its growth and innovation. However, in the early stages, WhatsApp outsourced its server infrastructure to a third-party service provider. This enabled managing comple­xities of a massive user base­ and ensuring connectivity. It allowed focus on de­veloping a user-friendly inte­rface and new feature­s, enabling widespread adoption.


Slack, the communication and collaboration platform, provide­s another success story powe­red by IT outsourcing. By outsourcing mobile application deve­lopment to a specialized age­ncy, Slack tapped expertise­ to deliver a robust, intuitive application. This strate­gic alliance enabled conce­ntration on refining product vision and expanding market acce­ss.


Skype, the service, for voice and video calls also embraced IT outsourcing to revolutionize communication. By outsourcing its software development to a team Skype was able to provide updates fix bugs and introduce new features to users. This strategy helped Skype stay ahead in the market and deliver a user experience.


Alibaba a prominent e-commerce giant based in China opted to outsource its infrastructure to a third-party provider. This strategic move allowed the company to allocate resources to support its core business of retail and digital payments. By utilizing the scalability and reliability of its partner the company efficiently managed high transaction volumes while maintaining a top-notch shopping experience for millions of customers across all platforms.

These are just a few examples of companies that have turned to IT outsourcing and have reaped the benefits. There are more successful examples of IT outsourcing who have leveraged the outsourcing and taken their business to the next level. Now let’s understand how to find the ideal IT outsourcing partner for your upcoming project.

Finding Your Perfect Match: How to Choose the Right IT Outsourcing Company

Selecting the ideal IT outsourcing partner is similar to discovering the last piece of the jigsaw needed to take your company to the next level. With numerous options available, how are you supposed to know where to start? Let’s divide the procedure into simple, doable steps:

it outsourcing company

1. Start with self-discovery – Know your needs

  • Project Scope: Very clearly specify your purpose and the output to your outsourcing provider, which results you want to achieve. Define what exactly you want to build using IT outsourcing services, such as application development, infrastructure management, or cyber security.
  • Skills Needed: Highlight the technical skills required for the implementation of the project. Make it as specific as possible, if necessary.
  • Budget: Develop a specific budget for outsourcing services that can address the affordability and relieve the future budget burden it might cause.

2. Dig Deep – Research and Evaluate

  • Listing of Outsourcing Providers: After exploring your needs, you can make a list of outsourcing providers. You can get references from platforms like Clutch, Upwork, GoodFirms, and many more.
  • Experience of Outsourcing Provider: Consider the outsourcing provider’s experience and expertise in their particular field. Look for case studies, customer testimonials, and testimonials that demonstrate the outsourcing provider’s capabilities.

3. Narrow Down the List:

As per your project demands and the offerings by the outsourcing providers narrow down the lists. Eliminate the companies that do not match your project needs, for example, location, timezone difference, and communication gap. 

4. Open Communication – Ask Your Queries

  • Pricing Models: Know the ways your outsourcing provider does costing and offers different engagement models.
  • Collaboration Process: Watch out for how they communicate and the way they update you on the project’s progress.
  • Data Security Measures: For example, inquire about their privacy policies to ensure the secrecy of your private information.
  • Client References: Feedback from past clients would be helpful. You can get it by asking them for their contact information.

5. Trust yourself (and the Data!)

  • Responsiveness: Do they respond quickly and appropriately? Shall we contact them if there are some problems?
  • Transparency: Are they transparent about their management ways and problems that could happen?
  • Cultural Fit: However, it is important to ensure that their way of work is in complete harmony with your company’s ethics and communication standards.

Always keep these considerations in mind when outsourcing a project to ensure a successful, long-lasting outsourcing partnership. Now let’s talk about the cost of outsourcing and understand the pricing models.

information technology outsourcing

Let’s Talk IT Outsourcing Costs: Finding the Perfect Fit for Your Project & Pocket

You’re thrilled about the potential of outsourcing your IT task, but you’re confused about the price, right? Not to worry, in this section, we’ll clarify cost variables and engagement models so you can see exactly what you’re paying for.

The first thing that we will discuss here is the cost of offshoring your entire software development project. 

Here are the two main approaches for IT outsourcing:

FeatureTime and Material (T&M)Fixed Cost
Cost structurePay for actual development time and resources usedPay a pre-defined cost for the entire project upfront
FlexibilityHigh – Allows adjustments to project scope and budget throughout developmentLow – Limited flexibility after the contract is signed
Cost predictabilityLow – Costs can fluctuate based on development time and resource needsHigh – Predictable total cost, assuming efficient project planning and execution
Project management complexityHigher – Requires ongoing communication and monitoring of development efforts and costsLower – Less effort is required to manage ongoing development costs
Suitable for projectsComplex projects with evolving requirements, projects with uncertain scope, agile development methodologiesWell-defined projects with clear scope and functionality requirements, fixed deadlines

Now, let’s dive into the cost of outsourcing talent:

FeatureHourlyMonthlyDedicated Team
Cost structurePay per hour of developer workPay a fixed monthly fee for a single developerPay a fixed monthly fee for a team of developers
FlexibilityHigh – Easily adjust resource allocation based on project needsModerate – Requires negotiation to change workload or team compositionLow – Requires careful planning and commitment for team composition
Cost predictabilityModerate – Costs fluctuate based on hourly usageHigh – Predictable monthly costHigh – Predictable overall monthly cost, but individual developer costs may vary
Management overheadLow – Requires minimal management on your endModerate – Requires some management effort for task allocation and performance monitoringHigh – Requires dedicated management effort for team coordination, workload distribution, and performance tracking
Suitable forShort-term projects, specific tasks, filling skill gapsOngoing projects requiring consistent developer support, long-term projects with moderate complexityComplex projects requiring multiple developers with diverse skills, ongoing projects with high resource demands
Charges$20 – $200+ per hour$3,000 – $15,000+ per month$10,000 – $50,000+ for the dedicated team

Additional factors that can affect the final cost:

  • Project complexity: If your project has high complexity, it will directly affect your cost. Complexity means the level of difficulty and intricacies in the project.
  • Developer skill set: This is an important consideration when calculating the outsourcing model’s cost because experts in the field will charge more.
  • Location: This aspect has an immediate influence on costs because hiring an offshore partner often results in lower costs than hiring an outsourced partner onshore.
  • Technology Stack: While estimating the project for outsourcing you should also consider technology because it will directly affect your costing.

Tip: If you want to develop the application then use cross-platform technology such as Flutter; for that, you can also hire flutter developers. This technology will save you hundreds and thousands of dollars.

While price is the most significant factor, please refrain from owning the cheapest item. The right balance of cost, quality, and also communication is essential. If you’re still unsure about in-house vs. outsourcing app development, read our article for an in-depth analysis of both approaches, including their pros and cons.  Now, let’s understand how you can find the right IT outsourcing partner.

Choosing the Right Country for IT Outsourcing: Balancing Expertise and Cost

In the modern globalized world, businesses now have an enormous potential for IT talents available to them in other parts of the world. The “ideal” country to outsource IT can be very subjective. However, some top contenders offer an attractive mix of skills, affordability, and cultural ties. 

CountryAverage Hourly Rate (USD)ProsCons
United States$100-200+Leading technology hub, access to diverse talent, robust legal systemHigh cost, potential time zone differences
Canada$80-150+Highly skilled workforce with, a similar work culture to the USHigher cost than many other options
Western Europe (Germany, UK, etc.)$70-120+Strong technical expertise, established infrastructureCan be more expensive than other options
Eastern Europe (Poland, Ukraine, etc.)$50-80Growing talent pool, competitive rates, and often good cultural fit with Western companiesMay have a smaller talent pool in specific niche areas
India$20-50Large talent pool, cost-effective, strong English language proficiencyPotential communication challenges, cultural differences, time zone differences

By carefully assessing your needs and researching different options, you can find the perfect IT outsourcing partner to fuel your business growth and navigate the ever-evolving technology landscape. However, outsourcing from India can be beneficial for both your project and budget.

Why choose Kody Technolab Ltd as your IT Outsourcing partner?

Are you ready to discover the IT outsourcing secrets that may bring success to your business? Being Kody Technolab Ltd, we know that it is imperative to select the partner that will best meet one’s needs. Additionally, we are not just a company that does the outsourcing for you, we are your technology business consultant, and we are dedicated to ensuring that you are on the right path to your success.

Reasons for why to choose Kody Technolab Ltd as your outsourcing partner:

1. Deep Expertise Across the IT Spectrum:

We are not a “one-trick-pony”. Our team of highly skilled and experienced professionals boasts expertise in: 

  • Application Development: We have a strong expertise in application development outsourcing. Additionally, we have created applications for financial firms, insurance firms, the healthcare sector, and many more. 
  • Software Development: From web apps to build your operational efficiency to the robust backend system, we have the expertise to ensure that your digital initiatives succeed.
  • Web App Development: Moreover, leverage the power of high-quality user-friendly websites with unique designs and features, that will be right for your business.

2. Collaborative Approach, Seamless Communication:

We hold that the core principle of any long-term relationship is constant communication and mutual understanding. Project managers in our dedicated team will work with you very closely, ensuring we understand your particular needs as well as keeping you in the loop during every step of the project.

3. Scalability and Flexibility:

Your business needs are constantly evolving, and we adapt alongside you. However, our flexible engagement models allow you to scale your IT resources up or down as needed, ensuring you get the right support at the right time.

4. Cost-Effectiveness and Transparency:  

We realize that besides the money aspect, many other things can stop people go to college. Moreover, we give competitive prices and open ticketing, an approach that makes you aware of exactly the amount and terms you are paying with no hidden fees.

5. Quality Assurance and Security:

We attach so much importance to quality and security that it really cannot be neglected. Our thorough methodology and strict testing approach guarantee that your projects get completed on time, within budget, and to the desired quality standards.

6. Proven Track Record of Success:

We have worked with businesses of all sizes to reach their IT visions. So, take a closer look at our success stories and feel how we have helped businesses like yours to reach new heights of success.


IT outsourcing offers the possibility for your business to unleash the true power of your work in the era of digitalization. Companies gain access to expertise through outsourcing – they gain increasing efficiency, possible cost savings, and a focus on competencies that are core to their operations. However, it is crucial to evaluate your needs, focus on the problems you are going to potentially face, and properly choose an IT outsourcing company to make your collaboration successful. 

You may collaborate with Kody Technolab Ltd on the use of IT outsourcing which will likely be good for your business and lead it to accomplishment. Yet if you have any questions related to outsourcing contact our experts. 

it outsourcing solutions

Manav Patel

Manav Patel is the founder of Kody Technolab. His visionary ideas and passion for technology have backed Kody Technolab's success. He nurtures the team with his knowledge and skills.

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